Terms of Service

Reservations and payments

  • You can book and pay via the web or you can come to our office in person and pay cash or by card.
  • Reservations are dealt with according to availability.
  • In the process of booking / payment it is important to properly record your contact information.
  • If any difficulties were given in the book, our Tour Manager would contact you to propose an alternative to your favor.

The contestants

  • For agile handling of the Segway, we recommend weighing between 40 and 110 kilos.
  • Minors must always be accompanied by an adult.
  • Participants must have a minimum of 10 years old.
  • As a precaution, if you have back problems or serious health, please do not use our Segway Tours.
  • As a precaution we can not accept pregnant women in our Segway Tours.

Important punctuality

  • Your timing is key to a good start on your Segway Tour.
  • If you're late, you wait up to 5 minutes.
  • If not arrive, call us and we will relocate you to another group.

The climate in Tenerife

  • Our Service-Segway work in almost all weather conditions; however, we reserve the right to cancel a reservation if we consider that weather conditions are sufficiently adverse to affect the safety of our participants. In that case we would propose an alternative date.


  •  Before starting we inform you about de general conditions of service.
  • We provide a helmet for each participant.
  • In case you never used a Segway, we will dedicated 5 minutes to train before leaving.

During the journey

  • We drove on sidewalks and pedestrian streets. The Guide adapts the speed of the unit to the circumstances.
  • We like to make you enjoy Tenerife and show respect for other pedestrians.